I’ve noticed a few hits from people searching for Drobo FS information so thought I’d write a few more posts about my experiences so far..

The subject of this post should be indicative of the content…

Power supply buzzing seems to be a common issue with Drobo owners, my power supply suffered from a high pitched noise that would shift pitch when the Drobo was firing up disks or (presumably) using more power.

I looked around the Drobo forums (which are, rather frustratingly, only accessible if you own a Drobo unit) and there’s one of the longer threads with quite a few people suffering the same problem.

I decided to email the technical support and see what would happen.

Not expecting a response for a week only for the response to patronise me in some “have you restarted” it kind of way was what I expected. The opposite is what I received.

Within a day I’d received an email apologising that I must have a faulty PSU and Drobo would send me another one straight away. A few days later a parcel arrived and sure enough a new Drobo FS PSU was within. Wow is all I can say. That’s customer service. I can understa, and sort of agree, with the “Drobo FS is too expensive” argument but this is where a company can really shine, it’s customer support. Thank you Drobo!

However, not all was well with my new PSU… it was worse! Far FAR worse than the initial unit… so I re-opened the support ticket and asked the question again… sure enough within a few days another power supply turned up on my door. I’m yet to plugin the 2nd new PSU due to moving offices but will see what happens.

If you’ve had experiences of this and stumbled across this blog from google then please feel free to  comment on any fixes or general info.

FYI it’s plugged into my UPS so I’m hoping that’s smoothing current!

I’m unsure how I feel about this in general.. I love the Drobo FS and the customer support has been immaculate but having had 3 PSUs (granted, I don’t know if the third suffers from the buzzing) and doing some research and seeing how common buzzing appears I’m not sure it this is a wider spread problem and people just put up with it.

As I say, feel free to join in the discussion….